Privacy Policy
La Candelaria Estate
Your experience in La Candelaria begins with trust. We take care of every detail so you only have to worry about enjoying yourself, including the information you share with us.
Summary
We collect data to manage reservations and improve your experience. We do not sell your information. We apply appropriate security standards. You can access, correct, or delete your data at any time.
What data do we collect?
To provide you with our services, we may collect personal data such as first name, last name, identification document, nationality, address, email, phone number, stay dates, accommodation or event preferences, and any other data necessary for the proper provision of the service.
We may also collect browsing data such as IP address, device, pages visited, and browsing time.
This data can be provided directly by the user or through booking platforms or inquiries.
What do we use your information for?
Personal data will be used to manage reservations, stays, events, and services, comply with legal and security obligations, improve the guest or visitor experience according to their preferences, and send commercial or informational communications only when corresponding consent has been obtained.
Legal framework
The processing of personal data is carried out in accordance with current regulations, including Law No. 25.326 on Personal Data Protection of the Argentine Republic and applicable best practices.
Data controller
Estancia La Candelaria is part of the Rochester Hotels ecosystem. The data controller will be the company that owns the establishment.
Legal address: Ruta 205 Km 114.5, Lobos, Buenos Aires Province, Argentina.
Information Security
Appropriate technical and organizational measures are in place to protect personal data. For electronic payments, information is processed through secure platforms. Sensitive card data is not stored.
Sensitive data
Data related to health conditions, allergies, or special needs are considered sensitive data. Their processing is carried out with reinforced security measures and exclusively to ensure well-being and safety during the experience.
Video surveillance
Some common areas are equipped with video surveillance systems for security purposes. The footage is retained for limited periods and may only be shared upon request from competent authorities.
Data transfer
Personal data may be shared with service providers necessary for operations, under agreements that guarantee their confidentiality and protection.
Retention period
The data will be kept for the time necessary to fulfill the purposes for which it was collected and as required by legal obligations. Once these periods have ended, it will be securely deleted or anonymized.
Child data
Within the framework of family experiences or events, data of minors may be provided by their parents or legal guardians.
Holder's rights
The data subject may exercise their rights of access, rectification, update, and deletion in accordance with current regulations. To exercise these rights, you may contact us through the channels indicated in this policy.
Control authority
The Public Access to Information Agency, in its capacity as the oversight body for Law No. 25,326, has the authority to handle complaints and claims related to non-compliance with personal data protection regulations.
Jurisdiction
This policy is governed by the laws of the Argentine Republic. Any dispute will be submitted to the competent courts of the Province of Buenos Aires.
COOKIE POLICY
La Candelaria Estate
What are cookies?
Cookies are files that are stored on the user's device when browsing a website. They allow the device to be recognized and improve the experience.
What do we use cookies for?
Cookies are used for the operation of the site, to improve navigation, analyze usage, and offer relevant content.
Types of cookies
Necessary cookies: allow the site to function.
Analytics cookies: allow analysis of site usage.
Marketing cookies: allow for the display of relevant content.
Third-party cookies
The site may use tools such as Google Analytics or advertising platforms, which manage data in accordance with their own policies.
Consent
The user will be able to accept, reject, or configure the use of cookies upon entering the site, and modify their choice at any time.
Tracking
Tracking technologies may be used to personalize the experience, always subject to user consent.
Conservation
Cookies are stored for the time necessary according to their purpose.
Updates
This policy may be updated at any time and will be available on the website.
Contact
La Candelaria Estate
Route 205 Km 114.5, Lobos, Buenos Aires Province, Argentina
Email: info@estanciacandelaria.com
Phone: +54 11 5032-7500